Solution Provider 47#
A full service provider offers total coverage of products and services in a particular domain, consolidated via a single point of contact. Special know-how is given to the customer in order to increase his or her efficiency and performance. By becoming a full service provider, a company can prevent revenue losses by extending their service and adding it to the product. Additionally, close contact with the customer allows great insight into customer habits and needs which can be used to improve the products and services.
Examples: Iconic Cases
How they do it: Salesforce provides a vast range of products that provide value for virtually all aspects of enterprise and SME operations, with dedicated offerings in CRM, marketing, sales etc. With AppExchange integrating third-parties on Saleforce’s platform, it can be considered a one-stop-shop for enterprise software.
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How they do it: SAP offers coverage over a wide range of areas via its enterprise software to manage business operations and customer relations. In 2017, there were over 300 individual products in its product database, covering virtually all aspects of ERP systems and software. It’s estimated that 77% of all global business transactions come in contact with an SAP system.
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How they do it: Abbot Downing provides its clients with a full range of service, beyond traditional private banking meeting the full range of their clients needs. These include for example also services in the area of multigenerational wealth planning, asset management services, trust fiduciary and administrative services as well as outsourced Chief Investment Officers for foundations and endowments.
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How they do it: Cisco offers full solutions for various business types, industries and themes. The solutions include both software and hardware components.
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How they do it: In it’s ”Fleet Management” program, customers can pay a fixed monthly fee for the usage of tools. This fee covers all services related to the usage and maitenance. In addition Hilti offers support in tool park optimisation, fully servicing the needs of the customers.
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Below, the top industries for the pattern "Solution Provider" are displayed, in order to get insights into how this pattern is applied across different industries. We've collected data from 5 firms using this pattern.
Top Industries
24% of firms using pattern
17% of firms using pattern
14% of firms using pattern
All Industries
Below, the pattern "Solution Provider" is analyzed based on co-occurrence, in order to get insights into how this business model pattern is applied in combination with other patterns within the firms we studied.
Top Co-Occurrences
6 pattern co-occurrences
6 pattern co-occurrences
6 pattern co-occurrences