Revenue
$22.894 billion (2017)
Employees
177,000 (2017)
Founded
1927
Affiliation
How they do it: Marriott offers an affiliate program, allowing certified affiliates to earn money from every stay or vacation package which is booked through their website. Affiliates can be for example travel blogs. As an affiliate one also gets access to special offers as well as support from the Marriott Affiliate team which helps you to market your online offering.
Customer Loyalty
How they do it: Marriott’s loyalty program ”Marriott Rewards” offers its members exclusive status benefits as well as the possibility to earn and spend rewards with every stay. In addition to that, there are different levels which loyal customers can reach by staying a certain amount of nights in one of the Marriott hotels. Depending on the level, members get additional benefits and preferred treatment.
Franchising
How they do it: Marriott allows independent entrepreneurs to open a Marriott brand hotel upon terms and conditions set forth in a franchise agreement. The entrepreneur has to pay initial franchise fees as well as ongoing fees both for central operated infrastructure such as the Marriott booking system as well as fees that are based on the room sales.
Ultimate Luxury
How they do it: Marriott’s hotel chain brands range from budget to absolute luxury. In the Marriott ”Luxury Collection”, the company offers the most exclusive properties and destinations. For these properties, separate booking, marketing and promotions exist.
Learn from this company and apply the same patterns to create your own successful business model!