How they do it: IBM services its customers with solutions to limit their downtime risks and guarantees its customers the security of their data. One example is the IBM Storwize system which are employed in business-critical environments all over the world. Here, IBM developed a system which safely backs up clients data in a continuous way. The solution can be individualized and scaled to individual business needs.
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How they do it: For it’s cloud platform offering, SAP’s System Availability SLA is 99.5%, meaning, that during any time period, SAP’s customer can count on the software to be available for this percentage, and is otherwise compensated according to a service level agreement.
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How they do it: Google’s value proposition of search engine advertising is available 24/7 from anywhere in the world. Opposed to traditional advertising, Google’s advertising solutions allow customers to target their customers independent of their location and time, hence has the ability to reach a customer 24/7 as well.
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How they do it: Customers that subscribe to Hilti’s ”Fleet Management” product, subscribe to a guaranteed possibility to use Hilti’s tools. Hilti takes care of maitenance and service and also replacement if needed. This allows the customer to minimize its construction downtime due to tool problems.
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How they do it: Dropbox file hosting service is available 24/7, allowing customers to access their files anytime and from anywhere.
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