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Integrator 23#

An integrator is in command of the bulk of the steps in a value-adding process. The control of all resources and capabilities in terms of value creation lies with the company. Efficiency gains, economies of scope, and lower dependencies from suppliers result in a decrease in costs and can increase the stability of value creation.


Apply this pattern to your own business and create your next innovative business model!

Examples: Iconic Cases

How they do it: Automakers such as Ford are a typical example of integrators, as they control the whole product process from engineering and manufacturing to marketing and sales but ultimately source a lot of the parts from suppliers. They have strong partnerships with different suppliers and worked collaboratively on developing the individual parts for each model. This allows the suppliers to focus on specific applications of their part and build expertise whereas the OEM can focus on assembly and marketing.
Learn more about Ford →

How they do it: Netflix’s core offering is providing the infrastructure and user interface for customers to watch content on the platform. The content in form of movies, shows etc. is usually not produced by Netflix (although they started producing their own shows and movies as well). As such Netflix can focus on the technical site of their platform as well as on user acquisition and license content from rights owners.
Learn more about Netflix →

How they do it: Lufthansa’s product offering to passenger is the flight from location A to B. However, the company performs only the actual flight but not the process steps before and after such as baggage handling, airport service and maitenance etc.. This is usually performed by 3rd parties which are not paid by the customer though but paid for by Lufthansa.
Learn more about Lufthansa →

How they do it: JCDecaux provides advertisers with the possibility to show their ads and organizes the infrastucture to present the ads on such as billboards and street furniture. However the manufacturing and design of the infrastructure is performed by 3rd party partners.
Learn more about JCDecaux →

How they do it: Aravind pioneered an outreach program wherein a team of professionals reach out to remote villages to conduct eye camps sponsored by community based organizations. Patients requiring further care or surgery are taken back to the hospital and treated for free.
Learn more about Aravind Eye Care System →



Apply this pattern to your own business and create your next innovative business model!