How they do it: Cewe customers can either create their individual products at home on their computer or at Cewe stores / machines, which can be used without any support from personnel.
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How they do it: As part of a 2018 effort to redesign its stores, Subway introduced self-service ordering kiosks in select locations. These enable customers to order their sandwich via a touchscreen on a kiosk located in the store.
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How they do it: McFit’s fitness centers are designed to be fully self-service. The equipment in the gym has written down instructions. In addition, members can check and create a training plan online. Coache in the gym are usually only present to help with general questions but are not offering personal training.
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How they do it: Instead of table service, customers at McDonalds have to order at a counter and carry the food to their table. Through this, the food can be offered at competitive prices through decreased labour costs in the service part of the restaurant.
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How they do it: The customer’s order details are requested online in a structured manner, allowing the customer to order anytime and anywhere without the need to talk to a sales representative.
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