Solution Provider 47#
A full service provider offers total coverage of products and services in a particular domain, consolidated via a single point of contact. Special know-how is given to the customer in order to increase his or her efficiency and performance. By becoming a full service provider, a company can prevent revenue losses by extending their service and adding it to the product. Additionally, close contact with the customer allows great insight into customer habits and needs which can be used to improve the products and services.
Examples: Iconic Cases
How they do it: Abbot Downing provides its clients with a full range of service, beyond traditional private banking meeting the full range of their clients needs. These include for example also services in the area of multigenerational wealth planning, asset management services, trust fiduciary and administrative services as well as outsourced Chief Investment Officers for foundations and endowments.
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How they do it: In the area of online advertising on websites, Google offers content creators a full range of solutions. This includes website analytics which provides data, that then can be used to optimize its search engine advertising as well as display advertising on the website itself. The customer can therefore monetize its website fully using Google products.
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How they do it: Foxconn provides its customers with fully integrated solutions covering the whole manufacturing process when it acts as a contract manufacturer. Hereby it utilizes its low cost manufacturing expertise and scale of its production facilities to decrease production cost per unit. Through the whole service offering, it is able to produce its customers products such as the Apple iPhone for less than Apple itself could produce it.
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How they do it: Salesforce provides a vast range of products that provide value for virtually all aspects of enterprise and SME operations, with dedicated offerings in CRM, marketing, sales etc. With AppExchange integrating third-parties on Saleforce’s platform, it can be considered a one-stop-shop for enterprise software.
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How they do it: Tetra Pak offers customers a vast array of different products related to food packaging, processing and distribution. Customers are attracted and retained by Tetra Pak’s approach of providing a holistic set of services, encompassing virtually all aspects of food packaging. In addition, the company designs entire plants for packaging, bottling and processing food and beverages.
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Below, the top industries for the pattern "Solution Provider" are displayed, in order to get insights into how this pattern is applied across different industries. We've collected data from 5 firms using this pattern.
Top Industries
24% of firms using pattern
17% of firms using pattern
14% of firms using pattern
All Industries
Below, the pattern "Solution Provider" is analyzed based on co-occurrence, in order to get insights into how this business model pattern is applied in combination with other patterns within the firms we studied.
Top Co-Occurrences
6 pattern co-occurrences
6 pattern co-occurrences
6 pattern co-occurrences