Solution Provider 47#
A full service provider offers total coverage of products and services in a particular domain, consolidated via a single point of contact. Special know-how is given to the customer in order to increase his or her efficiency and performance. By becoming a full service provider, a company can prevent revenue losses by extending their service and adding it to the product. Additionally, close contact with the customer allows great insight into customer habits and needs which can be used to improve the products and services.
Examples: Iconic Cases
How they do it: IBM acts as a full range solution provider for its products. For example its Global Technology Services business unit which provides its clients strategic outsourcing and other support services, includes both the provision of hardware capacity as well as maitenance and support services.
Learn more about IBM →
How they do it: Microsoft offers everything needed to run a personal computer. This includes the operating system as well as support software such as an internet browser of the office applications.
Learn more about Microsoft →
How they do it: In it’s ”Fleet Management” program, customers can pay a fixed monthly fee for the usage of tools. This fee covers all services related to the usage and maitenance. In addition Hilti offers support in tool park optimisation, fully servicing the needs of the customers.
Learn more about Hilti →
How they do it: Flyeralarm provides printing solutions for customers in all formats ranging from small business cards to large posters. Next to paper and similar materials it also individualizes physical objects such as tshirts, pens or other branding products.
Learn more about Flyeralarm →
How they do it: The Apple iPod in combination with iTunes offers a full solution for the customer’s music consumption, ranging from the physical device to listen to music portably to the actual content to be put on the iPod.
Learn more about Apple iPod/iTunes →
Below, the top industries for the pattern "Solution Provider" are displayed, in order to get insights into how this pattern is applied across different industries. We've collected data from 5 firms using this pattern.
Top Industries
24% of firms using pattern
17% of firms using pattern
14% of firms using pattern
All Industries
Below, the pattern "Solution Provider" is analyzed based on co-occurrence, in order to get insights into how this business model pattern is applied in combination with other patterns within the firms we studied.
Top Co-Occurrences
6 pattern co-occurrences
6 pattern co-occurrences
6 pattern co-occurrences