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Object Self-service 58#
Through the use of sensors and inclusion in an IT structure, an object can generate orders by itself. This makes fully- automated processes such as replenishment possible and increases the speed of interaction with the object. The customer is locked in, giving rise to recurrent revenue.
Examples: Iconic Cases
How they do it: With a camera that can be installed on its supply boxes, Würth iBin tracks the stock level in each box. Without manual intervention, the iBin triggers an order within the linked ERP system when the supply is below a certain threshold (based on historical consumption data).
Learn more about Würth iBin →
How they do it: The company Miele offers the washing machine WHM 721 EditionConn@ct which automatically reorders washing detergent. The machine can measure the current detergent level and automatically triggers an detergent ordering a detergrent order if the level is too low.
Learn more about Miele WMH 721 WPS EditionConn@ct →
How they do it: The self-service office refrigerator from FELFEL brings object self-service to consumer markets. It supplies companies and offices with healthy and sustainable food by automating the order and payment process for the customers.
Learn more about FELFEL →
How they do it: HP expanded its printer-related business models with the Object Self-Service pattern and released a product called HP Instant Ink. Here, compatible printers independently order new ink cartridges as soon as the current ink cartridge is about to run out.
Learn more about HP Instant Ink →
Below, the top industries for the pattern "Object Self-service" are displayed, in order to get insights into how this pattern is applied across different industries. We've collected data from 4 firms using this pattern.
Top Industries
Hardware
24% of firms using pattern
24% of firms using pattern
Information Technology
6% of firms using pattern
6% of firms using pattern
Services
3% of firms using pattern
3% of firms using pattern