A full service provider offers total coverage of products and services in a particular domain, consolidated via a single point of contact. Special know-how is given to the customer in order to increase his or her efficiency and performance. By becoming a full service provider, a company can prevent revenue losses by extending their service and adding it to the product. Additionally, close contact with the customer allows great insight into customer habits and needs which can be used to improve the products and services.
How they do it: AWS is a full solution provider in the area of cloud computing. As a one-stop-shop it offers a wide range of services such as computing, storage, networking, application services and developer tools.
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How they do it: The Apple iPod in combination with iTunes offers a full solution for the customer’s music consumption, ranging from the physical device to listen to music portably to the actual content to be put on the iPod.
Learn more about Apple iPod/iTunes →
How they do it: SAP offers coverage over a wide range of areas via its enterprise software to manage business operations and customer relations. In 2017, there were over 300 individual products in its product database, covering virtually all aspects of ERP systems and software. It’s estimated that 77% of all global business transactions come in contact with an SAP system.
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How they do it: Foxconn provides its customers with fully integrated solutions covering the whole manufacturing process when it acts as a contract manufacturer. Hereby it utilizes its low cost manufacturing expertise and scale of its production facilities to decrease production cost per unit. Through the whole service offering, it is able to produce its customers products such as the Apple iPhone for less than Apple itself could produce it.
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How they do it: IBM acts as a full range solution provider for its products. For example its Global Technology Services business unit which provides its clients strategic outsourcing and other support services, includes both the provision of hardware capacity as well as maitenance and support services.
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Below, the top industries for the pattern "Solution Provider" are displayed, in order to get insights into how this pattern is applied across different industries. We've collected data from 5 firms using this pattern.
Below, the pattern "Solution Provider" is analyzed based on co-occurrence, in order to get insights into how this business model pattern is applied in combination with other patterns within the firms we studied.
