A full service provider offers total coverage of products and services in a particular domain, consolidated via a single point of contact. Special know-how is given to the customer in order to increase his or her efficiency and performance. By becoming a full service provider, a company can prevent revenue losses by extending their service and adding it to the product. Additionally, close contact with the customer allows great insight into customer habits and needs which can be used to improve the products and services.
How they do it: In it’s ”Fleet Management” program, customers can pay a fixed monthly fee for the usage of tools. This fee covers all services related to the usage and maitenance. In addition Hilti offers support in tool park optimisation, fully servicing the needs of the customers.
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How they do it: Paypal, known for its peer-to-peer payment service offers full payment solutions to its customers. With one single merchant account, customers (businesses and private individuals) can access a wide range of features and services such as seller protection through PayPal and check-out solutions for onlines stores.
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How they do it: Microsoft offers everything needed to run a personal computer. This includes the operating system as well as support software such as an internet browser of the office applications.
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How they do it: SAP offers coverage over a wide range of areas via its enterprise software to manage business operations and customer relations. In 2017, there were over 300 individual products in its product database, covering virtually all aspects of ERP systems and software. It’s estimated that 77% of all global business transactions come in contact with an SAP system.
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How they do it: Cisco offers full solutions for various business types, industries and themes. The solutions include both software and hardware components.
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Below, the top industries for the pattern "Solution Provider" are displayed, in order to get insights into how this pattern is applied across different industries. We've collected data from 5 firms using this pattern.
Below, the pattern "Solution Provider" is analyzed based on co-occurrence, in order to get insights into how this business model pattern is applied in combination with other patterns within the firms we studied.
