How they do it: Lufthansa offers its clients inflight shopping and a webshop to buy aviation related and non-related products during their time in the plane or from their home. This allows Lufthansa to increase the revenue from their customers with non-flight related products as they can target a customer group which typically has significant purchasing power.
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How they do it: Flyeralarm starting with flyers, added various other products to its portfolio, all having in common to be able to be individualized with a company’s brand / name.
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How they do it: In its stores, Tchibo offers customers not only coffee-related products, but other products and services, ranging from consumer goods to household appliances and travel insurance. Thereby, additional revenues are generated with few changes to the infrastructure.
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How they do it: In a Starbucks, customers may find a selection of conventional food and beverage options (e.g. coffee, pastries). Starbucks cross-sells a host of other products via its stores: For instance, coffee mugs or other merchandise.
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